Frequently Asked Questions
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Products
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Our products are formulated to be suitable for all skin types, including dry, oily, combination, and sensitive skin. Please check the specific product descriptions for more details or recommendations.
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Yes, all of our products are 100% cruelty-free. We are committed to not testing on animals at any stage of product development.
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No, our products are free from harmful chemicals such as parabens, sulfates, and phthalates. We prioritize using natural, safe ingredients that are gentle on the skin.
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We recommend storing your beauty and wellness products in a cool, dry place away from direct sunlight to maintain their efficacy and shelf life.
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Our products are designed to be gentle, but we advise performing a patch test before using any new product if you have sensitive skin or known allergies. If irritation occurs, discontinue use and consult a dermatologist.
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Each product description includes detailed information about the product’s benefits and recommended usage. You can also reach out to our customer service team for personalized recommendations based on your skin type or health goals.
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Results vary depending on the product and individual use. Some products may show immediate effects, while others require consistent use over a few weeks for optimal results. Check the product's information for more specific timelines.
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While many of our products use safe, natural ingredients, we recommend consulting your healthcare provider before using any new skincare or wellness products during pregnancy.
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Usage recommendations vary by product. Some items, such as moisturizers, can be used daily, while others, like exfoliators, should be used 2-3 times per week. Please refer to the instructions on each product for the best results.
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Yes, we offer international shipping. Please visit our Shipping & Returns page for details on shipping times and costs based on your location.
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You can reach our customer support team via email at [insert email] or by filling out the contact form on our website. We're here to help with any questions or concerns you may have!
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
Shipping & Returns
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We offer standard, expedited, and express shipping options. Shipping times and costs vary depending on your location and the shipping method you choose at checkout.
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Unfortunately no, we don’t ship internationally, only in the Philippines.
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Delivery times depend on your location and the shipping method selected. For domestic orders, standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. For international orders, delivery times can range from 7-21 business days. Please refer to your tracking number for the most accurate estimate.
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Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the courier's website.
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If your order hasn’t arrived within the estimated delivery time, please first check the tracking information. If it shows that the package has been delivered but you have not received it, contact us immediately at [insert contact email], and we will assist you in resolving the issue.
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We accept returns within 30 days of the purchase date for unused and unopened products. To initiate a return, please contact our customer service team at [insert contact email]. Once the return is approved, we will provide instructions on how to send back the product.
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Unfortunately, for hygiene and safety reasons, we cannot accept returns of opened or used products. However, if the product is defective or damaged, please contact us, and we’ll be happy to assist with an exchange or refund.
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Once we receive your returned item, please allow 5-7 business days for us to inspect and process your return. Once approved, your refund will be issued to your original payment method, and you will receive an email confirmation.
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At this time, we do not offer free returns. You will be responsible for the shipping cost of returning the product unless it was damaged or defective upon arrival.
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If your order arrives damaged or you receive the wrong product, please contact us at [insert contact email] within 7 days of receiving your order. We will arrange for a replacement or issue a refund, depending on the situation.
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We strive to process orders quickly, so once an order has been placed, we are unable to make changes. However, if you need to cancel your order, please contact us immediately at [insert contact email], and we will do our best to assist you before the order is processed.
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Shipping costs are calculated based on your location and the weight of the items in your order. You can see the exact shipping fees during checkout before completing your purchase.
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Yes, we offer free standard shipping on orders over [insert threshold amount] for domestic orders. International shipping fees vary based on the destination.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.